General Questions

Where can I see my past order(s)?

In order to see your past order, one needs to register first. All of our registered buyers can see all their past orders after registration in the "My Account" section.

If you checked out as a guest, you can still see your past order by providing the order number and e-mail address used during check out. In order to see it please Track your order page.

Payment Related

Which payment methods are accepted in the elegant-gifts.co?

We accept Visa, MasterCard, American Express and Discovery credit cards, Apple Pay and Google Pay.


How secure is shopping in the elegant-gifts.co? Is my data protected?

 We do not store any credit card information of our customers on our systems. As part of the check out process, payment is handled on Shopify's Payment system. Once we receive the message from Shopify that the payment is collected successfully, we finalize the order process and let our customers know that it is successful.

Do I receive an invoice for my order?

You will receive an invoice by e-mail, after you place your order successfully. If you are a registered user, you can also download your invoices at my account page.

Shipment Related

How long will delivery take? 

 Once an order is placed and payment is confirmed, we pack and ship it within 1-2 business day.

We use UPS or USPS for shipping. Shipping takes between 2-5 business days depending on the destination address.

All shipments will have a tracking code and that will be forwarded to you by e-mail as soon as an order is shipped.

I have received a tracking code from Elegant Gifts for my shipment. However, carrier could not located my shipment with this tracking code!

 If you have just received the tracking code, it might take 3-6 hours for the carrier's system to upload the data for tracking. You are kindly requested to check back later on. If it does not show up within 24 hours please let us know, so we will follow up on the shipment.

Do you ship to PO Box addresses?

 Yes, we can ship orders to US PO Box addresses via USPS.

Responsibilities of the buyers

Responsibilities of buyer:

- Please make sure that contact information and delivery address are correct as well as address not vacant.

- Please act on time to any delivery notices left by the local postal service.</p>

Once an item is shipped, it is out of our hands. We are not responsible for lost packages, damages and/or delays caused by the postal services. In case of loss, damage or delay, the buyer must deal directly with their local services by using the Tracking Number provided after the shipping. 

Do you ship out of USA? What is your international shipping policy?

International shipping of some products are restricted.

There are some countries that are listed in the country list during the check out process. Those are the countries, we can send our products that are not restricted by the manufacturer.

If your country is not in the list, please get in touch with us. When you send us your message, please include the item(s) name, quantity and destination address. One of our representative will get in touch with you with a price quotation as soon as possible.

What are the delivery charges for orders from the elegant-gifts.co? 

Shipping charge is calculated based on total weight and destination. Once you enter your address at the check out page you will see the shipping charge of your order.

What is your return policy?

 All new merchandise in its original condition may be returned for a refund within 30 days of purchase. Please get in touch with us before sending the merchandise. All costs and responsibility related to return of the merchandise are buyer's responsibility (except damaged products).

For all merchandises, as a buyer it your responsibilities to :

Review all photos carefully and fully read each item’s description in detail.

ASK WHEN NOT SURE. If you have questions or need any additional information about any feature of the item (color, condition, fit, additional measurements or photos, etc) please contact us. We are happy to provide more information on anything in the shop. Feel free to ask as many questions as you like to ensure you will be pleased with your order.

Place purchase after all these steps.

Please get in touch with us before returning an item via our Contact page. There will be no refund for items send back without getting a written confirmation from us

For topics that are not covered in FAQ please fill out the Contact page.