Shipping policy

After receiving your order confirmation email, all orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Domestic Shipping

We ship all domestic orders via USPS, UPS Ground, or FedEx. However, the majority of domestic orders reach our customers within 1 to 5 days. Our delivery estimates do not apply during the Holiday season. 

LOCAL DELIVERY

We do not provide local delivery at this moment.

INTERNATIONAL SHIPPING

We ship all international orders via USPS or UPS. We do not offer expedited service. However, the majority of international orders reach our customers within 5 to 15 days. Our delivery estimates do not apply during the Holiday season. Elegant Gifts is not responsible to pay or reimburse any import fees or duties that may occur during the import process at the destination country. If any import fees and duties are charged for the order(s), customers are always responsible to make timely payments for those charges. 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven't received your order within 7 days of receiving your shipping confirmation email, please get in touch with us at cs@elegant-gifts.co with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

Some carriers have limitations around shipping to P.O. Boxes. Therefore, the delivery time might take longer, and tracking might not be available for P.O. Boxes.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If your order arrives damaged in any way, please email us as soon as possible at cs@elegant-gifts.co with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at cs@elegant-gifts.co.

For more information on our Refund Policy, please click here.